Last Updated: August 6, 2026

Due to the nature of our products, all sales are considered final. This policy outlines how we handle exceptional return or refund requests.

1. Return Eligibility

Products must be unopened, unused, and in their original packaging to be eligible for return. Opened or reconstituted vials, temperature-sensitive items once shipped, and any products marked “Final Sale” are not eligible for return. All returns require prior authorization — please contact us before sending anything back.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Please include your order number, photos of the item and packaging, and a brief description of the issue. We will arrange a replacement or refund, including shipping costs where applicable.

3. Return Procedure

Contact us via our Contact page with your order details before returning any item. If your return is approved, we will provide instructions for how to proceed. Please use a trackable shipping method for any authorized return.

4. Cancellations

Orders can be canceled for a full refund only if they have not yet shipped. Contact us as soon as possible to request a cancellation.

5. Refunds

Approved refunds will be issued to your original payment method (Zelle or cryptocurrency) within 5–10 business days of us receiving and inspecting the return, where applicable. We are not responsible for delays caused by third-party payment providers.

6. Cryptocurrency Payment Discrepancies

If you pay via cryptocurrency and send an amount that does not match your order total, please contact us as soon as possible with your order number. Due to the nature of cryptocurrency transactions and exchange rate volatility, discrepancies are reviewed and resolved on a case-by-case basis.

7. Non-Returnable Items

The following items are non-returnable:

• Opened or reconstituted vials
• Temperature-sensitive products once shipped
• Items marked “Final Sale”
• Products returned without prior authorization

8. Changes to This Policy

We reserve the right to update or revise this Return & Refund Policy at any time. Updates will be posted on this page.

9. Contact

To initiate a return or refund request, or if you have any questions, please reach out via our Contact page or by emailing [email protected].